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Our distribution service offerings complete the home shopping experience and include Collection of parcels from Client warehouses, a range of Standard, Time Banded and Premium Home Delivery services, Parcel Tracking and Returns Collections.
- Fleet of 90 Tractor units and 450 Trailers
- 172 drivers (FTEs)
- Fleet operates 7 days a week
- Warehouse Collection service provided for over 45 client's
- Stock collection service, bringing in retail stock for many client's
- Fleet of 254 radial vehicles delivering to couriers
- Over 7000 self employed couriers delivering to customers
- Over 120 field team managers dynamically recruiting, performance managing and supporting couriers
- 24 hour (Next Day) delivery service
- 48 and 72 hour delivery services
- 2-5 day delivery service
- AM and PM Time Banded delivery service
- Saturday delivery service
- 100% proof of delivery
- Mandatory Signature service
- Over 120 million parcel handlings annually (including returns collections)
- Around 18 million returns collections annually
- Choice of either a promoted or authorised returns service
- Promoted returns service uses local courier contact for collection arrangements, authorised returns uses batch transfer of collection request data from the Client via FTP file transfer
- Collection message service for unattended 'safe place' returns collections
- Parcel collection receipts left with customers
- Average of 7 tracking points per delivery
- Scanned Proof of Delivery (POD) signatures or 'safe place' drop information
- Batch transfer of tracking data to client's via FTP file transfer
- Secure online tracking and POD image retrieval for client's through this Website
- Secure background Web Service for dynamic retrieval of tracking data and POD images
- Secure self-tracking capability for client's Customers through this Website
With more than 100 years experience in home shopping, our service offering extends to a range of 'end to end' home shopping fulfilment services, including Print and Mailing, Call and Email Handling and other Contact Centre services, Warehousing, Distribution and Returns Processing.
- Two major warehouses in Peterborough and Bradford with a total capacity of over 2 million square feet
- 90,000 storage and picking locations
- 1,000 staff (FTE's)
- 25 million items picked annually (covering a wide range of product)
- 12 million multi-item parcels packed annually
- 1 million non-collate single item parcels packed annually
- Two major contact centres in Sheffield and Bradford
- 1,200 staff (FTE's)
- Standard operating hours are 08:00 to 23:00, 7 days a week
- 21 million calls handled annually
- Order Line services
- Query Line services
- Response quality monitoring
- Specific and measurable Key Performance Indicators (KPI's) provided
- Two returns processing centres located within the warehouses in Peterborough and Bradford
- Combined returns processing area of 200,000 square feet
- 340 staff (FTE's)
- 185 processing stations
- Standard service includes parcel opening, item inspection, crediting customers and repackaging items to make them fit for resale
- 10 million returned items processed annually
- LetterShop facility in Bradford covering an area of 54,000 thousand square feet
- 12,000 pallet storage locations
- Laser print and Mailing capability
- 75 staff (FTE's)
- 125 million feet of continuous laser print handled annually
- 65 million envelope insertions handled annually
- 21 million pieces polywrapped handled annually
- Despatch via Parcelnet and Royal Mail
- 45 file transfers handled by IT daily with external client's
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